WE WANT YOU TO BE HAPPY WITH YOUR VIBE CITY JEWELLERY
If something isn't right with your order, please get in touch. We're a small Australian business and we'll always do our best to resolve genuine problems quickly and fairly.
FAULTY OR DAMAGED EARRINGS
If your Vibe City earrings arrive faulty, are damaged, or develop a genuine fault, please contact us with your order details and a photo showing the problem.
Where appropriate, you'll have the choice of a replacement or refund.
In many cases, we won't ask you to return a faulty earring. If we do need an item returned, we'll let you know what to do and, where required, cover the reasonable return postage costs.
OUR VIBE CITY GUARANTEE
We stand behind the jewellery we sell.
If there's a genuine problem with your Vibe City sleepers, contact us and we'll make it right.
Proof of purchase may be required so that we can confirm the item was purchased from Vibe City Jewellery.
CHANGE OF MIND & EXCHANGES
For hygiene reasons, we can only accept change-of-mind returns or exchanges if the earrings are completely unopened, unworn and in their original undamaged packaging.
If the packaging has been opened, we cannot accept the earrings for a change-of-mind return or exchange.
Items must be returned to Vibe City Jewellery before a refund or exchange can be processed.
For change-of-mind returns or exchanges, the customer is responsible for return postage costs.
Please contact us before returning anything so we can provide return instructions.
YOUR AUSTRALIAN CONSUMER RIGHTS
Nothing in our Returns, Exchanges & Refunds information excludes or limits any rights you may have under the Australian Consumer Law.
ANY QUESTIONS?
Simply fill in our contact form, or email us at info@vibecity.com.au for a prompt response.