Refund policy

We want you to be happy with your purchase. If there is a problem with your order, please contact us as soon as possible so we can work with you to find a solution.

Change of Mind

For hygiene reasons, earrings and body jewellery cannot be returned or exchanged for change of mind once opened or used

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered, please contact us within 14 days of receiving your order. We may request photographs to help assess the issue

If a product is confirmed to be faulty or incorrect, we will provide a replacement, refund, or other appropriate remedy in accordance with Australian Consumer Law

Australian Consumer Law

Nothing in this policy excludes, limits, or modifies any rights you may have under Australian Consumer Law. Customers are entitled to remedies for major failures and compensation for any other reasonably foreseeable loss or damage

Return Shipping

Where a return is approved due to a faulty or incorrect item, Vibe City will provide instructions regarding return shipping

Contact Us

If you believe there is a problem with your order, please contact Vibe City with your order number and details of the issue. Contact us at orders@vibecity.com.au and we’ll work with you to resolve the matter fairly and promptly